Returns & Exchanges at Cozmo

We want you to love your fashion finds, but if a piece isn't perfect, you can return or exchange it within 30 days of delivery. All returned items must be in their original, unworn condition with tags still attached.

1

Initiate Your Return

Visit our online return portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Place the items in their original packaging and include the packing slip or return authorization form inside the box.

3

Ship It Back

Print your prepaid shipping label from the portal, attach it to the outside of your package, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the items, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing